by Francois Gau | Mar 28, 2017 | Blog
As I traveled the world throughout my career, I had the privilege to interact with many global and local leaders that aspired to grow into new markets or geographies. Some of the stories were quite epic, however, the underlying question was: “How...
by Francois Gau | Feb 22, 2017 | Blog
Quoting the good work from James L. Heskett and team in the “Putting the Service-Profit Chain to Work” article: “Engaged people Engage Customers which Drive Shareholder Value” The idea is not new: People Experience (PX) drives Customer Excellence inside...
by Francois Gau | Jan 20, 2017 | Blog
Growing in slow to uncertain market conditions calls for a balanced approach Throughout 2016, I had the privilege to interact with many leaders in the Industrial/Manufacturing sector. Our discussions on business conditions netted one common theme: We need growth. The...
